KNOCK PRO EDITION

Return, Exchange, and Refund Policy

1- Order Cancellation Policy

Cancellation Process

• Customers may cancel orders placed on www.knocksportspk.com within 3 days after purchase.
• To initiate a cancellation, customers must contact our support team at info@knocksportspk.com and provide order details.

Cancellation Fees

• A 25% administrative fee, exclusive of delivery charges, will be applied to all cancellations. This fee covers processing costs and will be deducted from the refund amount.

Refund Policy

• Customers will receive a refund for the total order amount, minus the administrative fee and delivery charges.
• Refunds will be processed within 30 days after the cancellation request is approved and acknowledged.

Exceptions

• No cancellations are permitted for orders that have already been dispatched or shipped.
• Customized or personalized orders are not eligible for cancellation or refunds.

Contact Us

• For queries or assistance regarding cancellations, contact our support team at info@knocksportspk.com or call us at +92 323 6977023.

2- Returns and Exchanges

Return and Exchange Eligibility

• Returns are only accepted if the received goods are different from what was ordered, defective, or damaged.
• All returned items must be in a saleable condition and returned with proper evidence, such as receipts, pictures, or videos.

Return Process

• Returns must be initiated within 7 days of receiving the order.
• Goods must be sent to the following address:
  Warehouse #6, Street #13, Rehman Purah, Lahore, Pakistan.
• Customers are responsible for return shipping costs, which are non-refundable.

Refund or Store Credit

• Upon receiving the returned goods in saleable condition, a refund will be processed within 30 days or store credit may be issued for future purchases.

3- Shipping Information

Domestic Shipping

• Orders within Pakistan are delivered using reputable courier companies or our own riders within 3-7 days. Delivery timelines are tentative and may be affected by events beyond our control.

International Shipping

• International orders are shipped using reputable courier companies. Delivery timelines vary and may be subject to delays due to customs or other external factors.
• Customers are responsible for customs, duties, or additional taxes incurred during international delivery.

4- Complaints

• For complaints or queries about our products or services, contact us at info@knocksportspk.com or call us at +92 323 6977023.
• Complaints about defective or incorrect products must include complete evidence such as pictures, videos, and receipts.

5- Policy Changes

• www.knocksportspk.com reserves the right to modify or update this policy at any time. Customers will be notified of changes via the website or other appropriate channels.

6- Disclaimer

• All terms and conditions in this policy are subject to the laws and regulations governing e-commerce transactions in the relevant jurisdiction.

Updated: 15 March 2024