Privacy Policy

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Privacy Policy

Privacy Policy – Knock Sports

At Knock Sports, accessible from www.knocksportspk.com, your privacy is our priority. This Privacy Policy explains the types of information collected and recorded by Knock Sports and how we use it.

If you have additional questions or need more information about our Privacy Policy, please contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website concerning the information they share and/or collect. It does not apply to information collected offline or via channels other than this website.

Information we collect

The personal information you provide and the reasons for providing it will be made clear to you when requested. If you contact us directly, we may receive additional information such as your name, email address, phone number, message contents, attachments, and any other information you choose to provide. When registering for an account, we may ask for contact information.

How we use your information

• Provide, operate, and maintain our website. • Improve, personalize, and expand our website. • Understand and analyze how you use our website. • Develop new products, services, features, and functionality. • Communicate with you for customer service, updates, marketing, and promotional purposes. • Send you emails. • Find and prevent fraud.

Log Files

Knock Sports uses log files for analytics, including IP addresses, browser type, ISP, date and time stamp, referring/exit pages, and possibly the number of clicks. This information is not linked to personally identifiable information and is used for analyzing trends, administering the site, tracking users’ movement, and gathering demographic information.

Our Advertising Partners

Some advertisers on our site may use cookies and web beacons. Our advertising partners have their own Privacy Policies, which are linked below. • Google

Third-Party Privacy Policies

Knock Sports’s Privacy Policy does not apply to other advertisers or websites. Please consult the respective Privacy Policies of these third-party ad servers for detailed information. You can choose to disable cookies through your browser settings.

CCPA Privacy Rights

California consumers have the right to: • Request disclosure of categories and specific pieces of personal data collected. • Request deletion of personal data collected. • Opt-out of the sale of personal data. If you would like to exercise these rights, please contact us.

GDPR Data Protection Rights

Every user is entitled to the following: • Access personal data. • Rectify inaccurate information. • Erase personal data under certain conditions. • Restrict processing of personal data under certain conditions. • Object to processing of personal data under certain conditions. • Data portability under certain conditions. If you would like to exercise these rights, please contact us.

Children’s Information

We prioritize protecting children online. Knock Sports does not knowingly collect Personal Identifiable Information from children under 13. If you believe your child provided such information, please contact us for prompt removal.

Shipping & Handling

Upon placing an order, you will receive a confirmation email from our Customer Service team. Once your order has been confirmed, it will be dispatched to your given address. Please note, credit card processing can take up to 3 business days, depending on the accuracy of the information provided. If the item(s) on your order are out of stock in our warehouse, they will not be shipped until we have received and processed the back ordered inventory. You will be informed via phone or email in case a shipment is delayed due to any given reason. Your order should be delivered within 2- 4 business days via TCS OR M&P

Return, Exchange, and Refund Policy

1- Order Cancellation Policy

Cancellation Process

Cancellation Fees

  • A 25% administrative fee, exclusive of delivery charges, will be applied to all cancellations. This fee covers processing costs and will be deducted from the refund amount.

Refund Policy

  • Customers will receive a refund for the total order amount, minus the administrative fee and delivery charges.
  • Refunds will be processed within 30 days after the cancellation request is approved and acknowledged.

Exceptions

  • No cancellations are permitted for orders that have already been dispatched or shipped.
  • Customized or personalized orders are not eligible for cancellation or refunds.

Contact Us

  • For queries or assistance regarding cancellations, contact our support team at info@knocksportspk.com or call us at +92 323 6977023.

2- Returns and Exchanges

Return and Exchange Eligibility

  • Returns are only accepted if the received goods are different from what was ordered, defective, or damaged.
  • All returned items must be in a saleable condition and returned with proper evidence, such as receipts, pictures, or videos.

Return Process

  • Returns must be initiated within 7 days of receiving the order.
  • Goods must be sent to the following address:
    Warehouse #6, Street #13, Rehman Purah, Lahore, Pakistan.
  • Customers are responsible for return shipping costs, which are non-refundable.

Refund or Store Credit

  • Upon receiving the returned goods in saleable condition, a refund will be processed within 30 days or store credit may be issued for future purchases.

3- Shipping Information

Domestic Shipping

  • Orders within Pakistan are delivered using reputable courier companies or our own riders within 3-7 days. Delivery timelines are tentative and may be affected by events beyond our control.

International Shipping

  • International orders are shipped using reputable courier companies. Delivery timelines vary and may be subject to delays due to customs or other external factors.
  • Customers are responsible for customs, duties, or additional taxes incurred during international delivery.

4- Complaints

  • For complaints or queries about our products or services, contact us at info@knocksportspk.com or call us at +92 323 6977023.
  • Complaints about defective or incorrect products must include complete evidence such as pictures, videos, and receipts.

5- Policy Changes

  • www.knocksportspk.com reserves the right to modify or update this policy at any time. Customers will be notified of changes via the website or other appropriate channels.

6- Disclaimer

  • All terms and conditions in this policy are subject to the laws and regulations governing e-commerce transactions in the relevant jurisdiction.

Updated: 15 March 2024