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About KNOCK SPORTS

Thanks for taking the time to get to know about KNOCK SPORTS We have been online since Since October 2010. KNOCK SPORTS has remained the leading online and first choice of cricketers the world over. Thanks a lot for your support.
During these years, we have delivered cricket equipment to 80 different countries in the world. We derive a lot of pleasure seeing cricket in almost every corner of this small world! While we are thrilled with the above, what gives us most satisfaction is that in spite of this growth, we are able to preserve a best English willow seller and maker. It’s a site for the cricketers. Everything from site design to business model to delivery mechanism is made to deliver to you in fewest steps – wicket to wicket bowling!
Cricket is a game of focus – 540 times in a day. We just focus on cricket. Within cricket too we realize that there are many varieties. Personally we respect and enjoy all forms but for business, we focus only on the real cricket- the variety played with a wooden bat and a leather ball. Having gone narrow in our focus, we’ve tried to bring the entire range of cricket equipment under one roof. You will find the top cricket Garde bats here and the full gamut of equipment from cricket bats to all equipment to bat care kits. We carry the full range of Sizes for Boys and Men. Also, we have left handed equipment for our elegant shot makers!

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Shipping & Handling

Upon placing an order, you will receive a confirmation email from our Customer Service team. Once your order has been confirmed, it will be dispatched to your given address. Please note, credit card processing can take up to 3 business days, depending on the accuracy of the information provided. If the item(s) on your order are out of stock in our warehouse, they will not be shipped until we have received and processed the back ordered inventory. You will be informed via phone or email in case a shipment is delayed due to any given reason. Your order should be delivered within 2- 4 business days via TCS OR M&P

Return, Exchange, and Refund Policy

1- Order Cancellation Policy

Cancellation Process

Cancellation Fees

  • A 25% administrative fee, exclusive of delivery charges, will be applied to all cancellations. This fee covers processing costs and will be deducted from the refund amount.

Refund Policy

  • Customers will receive a refund for the total order amount, minus the administrative fee and delivery charges.
  • Refunds will be processed within 30 days after the cancellation request is approved and acknowledged.

Exceptions

  • No cancellations are permitted for orders that have already been dispatched or shipped.
  • Customized or personalized orders are not eligible for cancellation or refunds.

Contact Us

  • For queries or assistance regarding cancellations, contact our support team at info@knocksportspk.com or call us at +92 323 6977023.

2- Returns and Exchanges

Return and Exchange Eligibility

  • Returns are only accepted if the received goods are different from what was ordered, defective, or damaged.
  • All returned items must be in a saleable condition and returned with proper evidence, such as receipts, pictures, or videos.

Return Process

  • Returns must be initiated within 7 days of receiving the order.
  • Goods must be sent to the following address:
    Warehouse #6, Street #13, Rehman Purah, Lahore, Pakistan.
  • Customers are responsible for return shipping costs, which are non-refundable.

Refund or Store Credit

  • Upon receiving the returned goods in saleable condition, a refund will be processed within 30 days or store credit may be issued for future purchases.

3- Shipping Information

Domestic Shipping

  • Orders within Pakistan are delivered using reputable courier companies or our own riders within 3-7 days. Delivery timelines are tentative and may be affected by events beyond our control.

International Shipping

  • International orders are shipped using reputable courier companies. Delivery timelines vary and may be subject to delays due to customs or other external factors.
  • Customers are responsible for customs, duties, or additional taxes incurred during international delivery.

4- Complaints

  • For complaints or queries about our products or services, contact us at info@knocksportspk.com or call us at +92 323 6977023.
  • Complaints about defective or incorrect products must include complete evidence such as pictures, videos, and receipts.

5- Policy Changes

  • www.knocksportspk.com reserves the right to modify or update this policy at any time. Customers will be notified of changes via the website or other appropriate channels.

6- Disclaimer

  • All terms and conditions in this policy are subject to the laws and regulations governing e-commerce transactions in the relevant jurisdiction.

Updated: 15 March 2024