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Shipping & Handling

Upon placing an order, you will receive a confirmation email from our Customer Service team. Once your order has been confirmed, it will be dispatched to your given address. Please note, credit card processing can take up to 3 business days, depending on the accuracy of the information provided. If the item(s) on your order are out of stock in our warehouse, they will not be shipped until we have received and processed the back ordered inventory. You will be informed via phone or email in case a shipment is delayed due to any given reason. Your order should be delivered within 2- 4 business days via TCS OR M&P

Return, Exchange, and Refund Policy

1- Order Cancellation Policy

Cancellation Process

Customers may cancel orders placed on www.knocksportspk.com within 3 days after purchase.
To initiate a cancellation, customers must contact our support team at info@knocksportspk.com and provide order details.

Cancellation Fees

A 25% administrative fee, exclusive of delivery charges, will be applied to all cancellations. This fee covers processing costs and will be deducted from the refund amount.

Refund Policy

Customers will receive a refund for the total order amount, minus the administrative fee and delivery charges.
Refunds will be processed within 30 days after the cancellation request is approved and acknowledged.

Exceptions

No cancellations are permitted for orders that have already been dispatched or shipped.
Customized or personalized orders are not eligible for cancellation or refunds.

Contact Us

For queries or assistance regarding cancellations, contact our support team at info@knocksportspk.com or call us at +92 323 6977023.

2- Returns and Exchanges

Return and Exchange Eligibility

Returns are only accepted if the received goods are different from what was ordered, defective, or damaged.
All returned items must be in a saleable condition and returned with proper evidence, such as receipts, pictures, or videos.

Return Process

Returns must be initiated within 7 days of receiving the order.
Goods must be sent to the following address:
Warehouse #6, Street #13, Rehman Purah, Lahore, Pakistan.
Customers are responsible for return shipping costs, which are non-refundable.

Refund or Store Credit

Upon receiving the returned goods in saleable condition, a refund will be processed within 30 days or store credit may be issued for future purchases.

3- Shipping Information

Domestic Shipping

Orders within Pakistan are delivered using reputable courier companies or our own riders within 3-7 days. Delivery timelines are tentative and may be affected by events beyond our control.

International Shipping

International orders are shipped using reputable courier companies. Delivery timelines vary and may be subject to delays due to customs or other external factors.
Customers are responsible for customs, duties, or additional taxes incurred during international delivery.

4- Complaints

For complaints or queries about our products or services, contact us at info@knocksportspk.com or call us at +92 323 6977023.
Complaints about defective or incorrect products must include complete evidence such as pictures, videos, and receipts.

5- Policy Changes

www.knocksportspk.com reserves the right to modify or update this policy at any time. Customers will be notified of changes via the website or other appropriate channels.

6- Disclaimer

All terms and conditions in this policy are subject to the laws and regulations governing e-commerce transactions in the relevant jurisdiction.

Updated: 15 March 2024