Terms & Conditions

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Terms & Conditions

Terms and Conditions

  1. Introduction
    a. This website is owned and operated by Knock Sports (hereinafter and throughout this website referred to as “we,” “us,” and “our”). Our registered office is at warehouse#6 Street #13 Rehman Purah Lahore. Our principal place of business is located at warehouse#6 Street #13 Rehman Purah Lahore.
    b. We offer this website, including all information, tools, products, and services available from this website to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
    c. If you have any problems placing your order on our website or require support after placing an order through our website, please contact us by calling us on +92 323 6977023 or send us an email at info@knocksportspk.com.

  2. Applicability and Updates
    a. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms and Conditions”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms and Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
    b. In consideration of your use of our website and services, you represent that you are of legal age to form a binding contract and are not a person barred from receiving products and services under the laws of Pakistan or other applicable jurisdiction.
    c. We may need to update our Terms and Conditions from time to time. Each time you place an order on our website, you will be agreeing to the latest version of our Terms and Conditions.

  3. Terms of Usage
    a. You are prohibited from using this website or its content:
    ● for any unlawful purpose;
    ● to solicit others to perform or participate in any unlawful acts;
    ● to violate any international, federal, provincial, or state laws, regulations, and rules;
    ● to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
    ● to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
    ● to submit false or misleading information;
    ● to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the service or interfere with or circumvent the security features of our service, any related website, other websites, or the internet;
    ● to collect or track the personal information of others or spam, phish, pharm, pretext, spider, crawl, or scrape; or
    ● for any obscene or immoral purpose.
    b. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

  4. Intellectual Property
    This website and its related software and content (including images and designs) are the intellectual property of and are exclusively owned by Knock Sports. The structure, organization, and code of the website and its related software contain valuable trade secrets and confidential information of Knock Sports. Except as expressly stated herein, these terms and conditions do not grant you any intellectual property rights whatsoever in the website and its related software, and all rights are reserved by Knock Sports.

  5. Indemnity and Limitation of Liability
    a. You agree to indemnify us, defend, and hold us harmless and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms and Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third party.
    b. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
    c. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through this website meet your specific requirements.
    d. To the extent permitted by law, we also disclaim all warranties, whether express or implied, including the implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
    e. We reserve the right to not process an order that you place on our website. This is usually for the following reasons:
    ● We no longer hold stock of the goods or services that you ordered from us.
    ● We are unable to ship goods to your location.
    ● The goods or services that you have ordered are no longer available.
    ● Any reason outside of our control.

  6. Termination
    We may immediately change or terminate your access to our products, services, and this website, or any online membership(s) with us, with or without notice, at any time, without liability to you, any other user, or any third party. We reserve the right to terminate your access if, without limitation, you have: (1) provided us with false or misleading registration information; (2) interfered with other users or the administration of our services or websites; (3) upon a request by law enforcement or other governmental authorities; or (4) otherwise violated these Terms and Conditions.

  7. Severability and Waiver
    If any portion of these terms is found to be unenforceable, the unenforceable portion will be deemed amended to the minimum extent necessary to make it enforceable, and if it can’t be made enforceable, then it will be severed, and the remaining portion will remain in full force and effect. If we fail to enforce any of these terms, it will not be considered a waiver. Any amendment to or waiver of these terms must be made in writing and signed by us.

  8. Governing Law
    Our Terms and Conditions are governed by the laws of the Islamic Republic of Pakistan, and you agree that the courts of Lahore (including any consumer court) will have exclusive jurisdiction in any dispute that you have with us.

Shipping & Handling

Upon placing an order, you will receive a confirmation email from our Customer Service team. Once your order has been confirmed, it will be dispatched to your given address. Please note, credit card processing can take up to 3 business days, depending on the accuracy of the information provided. If the item(s) on your order are out of stock in our warehouse, they will not be shipped until we have received and processed the back ordered inventory. You will be informed via phone or email in case a shipment is delayed due to any given reason. Your order should be delivered within 2- 4 business days via TCS OR M&P

Return, Exchange, and Refund Policy

1- Order Cancellation Policy

Cancellation Process

Cancellation Fees

  • A 25% administrative fee, exclusive of delivery charges, will be applied to all cancellations. This fee covers processing costs and will be deducted from the refund amount.

Refund Policy

  • Customers will receive a refund for the total order amount, minus the administrative fee and delivery charges.
  • Refunds will be processed within 30 days after the cancellation request is approved and acknowledged.

Exceptions

  • No cancellations are permitted for orders that have already been dispatched or shipped.
  • Customized or personalized orders are not eligible for cancellation or refunds.

Contact Us

  • For queries or assistance regarding cancellations, contact our support team at info@knocksportspk.com or call us at +92 323 6977023.

2- Returns and Exchanges

Return and Exchange Eligibility

  • Returns are only accepted if the received goods are different from what was ordered, defective, or damaged.
  • All returned items must be in a saleable condition and returned with proper evidence, such as receipts, pictures, or videos.

Return Process

  • Returns must be initiated within 7 days of receiving the order.
  • Goods must be sent to the following address:
    Warehouse #6, Street #13, Rehman Purah, Lahore, Pakistan.
  • Customers are responsible for return shipping costs, which are non-refundable.

Refund or Store Credit

  • Upon receiving the returned goods in saleable condition, a refund will be processed within 30 days or store credit may be issued for future purchases.

3- Shipping Information

Domestic Shipping

  • Orders within Pakistan are delivered using reputable courier companies or our own riders within 3-7 days. Delivery timelines are tentative and may be affected by events beyond our control.

International Shipping

  • International orders are shipped using reputable courier companies. Delivery timelines vary and may be subject to delays due to customs or other external factors.
  • Customers are responsible for customs, duties, or additional taxes incurred during international delivery.

4- Complaints

  • For complaints or queries about our products or services, contact us at info@knocksportspk.com or call us at +92 323 6977023.
  • Complaints about defective or incorrect products must include complete evidence such as pictures, videos, and receipts.

5- Policy Changes

  • www.knocksportspk.com reserves the right to modify or update this policy at any time. Customers will be notified of changes via the website or other appropriate channels.

6- Disclaimer

  • All terms and conditions in this policy are subject to the laws and regulations governing e-commerce transactions in the relevant jurisdiction.

Updated: 15 March 2024